STB Policy

STB price and other terms and conditions

Price: The Company reserves the right to change the price of the STB from time to time.

Ownership: Ownership of the STB fully vests with subscriber.

 Warranty & Maintenance provisions of STB: The STB purchased has a warranty of twelve (12) months, which is applicable from the date of purchase of the STB. No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period, the STB will be repaired or replaced within 24 hours of receipt of the subscriber. After the warranty period expires, Subscriber has to pay for the spare parts to be replaced.

 Servicing Center: Subscriber may visit ISTV Servicing Center situated at Top Floor, Gambhir Singh Shopping Arcade, BT Road, and Imphal West – 795001. After submission of STB to the servicing center, ISTV will repair or replace the same within 24 hours based on the condition applicable.

 Installation and Activation: ISTV would charge one time installation fee of Rs. 450 (inclusive of   taxes) and one time activation fee of Rs.100 (inclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs.150/- (inclusive of taxes) per remote.

Relocation: In case subscriber requests for relocation of his connection from one location to another, it shall be in accordance with Regulation 14 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

Temporary Suspension: In case of temporary suspension of broadcasting services related to television on request from a subscriber, it shall be in accordance with Regulation 12 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.