FACILITIES FOR SHORT-TERM SUSPENSION OF SERVICES AND OTHER ASSISTANCE

• ISTV NETWORK has the authority to deactivate a particular Ala Carte channel/bouquet/package within 48 hours, on receiving such request from the Subscriber, on the condition that the validity period of the particular Ala Carte channel/bouquet/package is expired.
• ISTV NETWORK has the authority to deactivate a particular channel/bouquet due to non-availability of such a particular Ala Carte channel/bouquet/package on its network (due to reasons other than natural calamities or technical failure), by giving 7 days prior notice to the scheduled change, on the condition that the validity period of the particular Ala Carte channel/bouquet/package is expired.
• The Subscriber may request ISTV NETWORK to temporarily suspend the cable services for a minimum period of 1 month. ISTV NETWORK may charge Rs 50 as Restoration Fee, if the services remain suspended for a period not exceeding 3
• ISTV NETWORK has the authority to deactivate the services of the Subscriber in case the services remain suspended for more than 3 months. The services shall be reactivated within 48 hours of receipt of request and ISTV NETWORK may charge Rs 100 as Reactivation Fees for the
• During re-activation of the services, if the STB is found to be in poor condition then Subscriber has to purchase an new SD/HD STB from the ISTV Network.